Communication. The customer resolves all issues by communicating with the Project Manager for that particular project, responsible for planning the work, performing overall management and tracking the progress. Customer side. It is reasonable that the customer assigns a responsible contact person.  Communication is carried out by email, instant messengers, phone and personal meetings.

Planning and Reporting. A detailed project plan is created at the beginning of each phase of system development and updated by the project manager every weekly. This is for the purpose of transparent tracking of the status of the project and provides a clear vision of the cost of the whole project and its every step.

Requirements Management. The project manager carries out a complete analysis of the system requirements and prepares a report of the same to be discussed in team meetings on how to go about getting the client the best solutioin for the given requirements. All the possibilities, pros and cons are then looked at in order to get the client the best solution for the organization.

Aptitude shift involves documentation and knowledge handover  including hand-over of specifications, design, test, release, guideline documents and user manuals and end user or administrator trainings.